CUSTOMER SATISFACTION SURVEY.
Eagle Eye is committed to providing quality products and consistent, reliable support services to its customers. You can help us to maintain our high standards by completing this survey. All information you provide will be kept strictly confidential. We appreciate your frank, honest comments and suggestions. This questionnaire employs a 5 point rating system, one (1) being the lowest grade, five (5) the highest. Please grade accordingly: (select one in each question). Thank you, Eagle Eye * = Required Fields.
A). Customer Information
Today's Date:
*Name:
*Title:
Company:
Address:
*Phone:
Fax:
*Email:
Customer Type:	New    Existing
B). The Sales Staff
1.) How do you rate your sales representative?   a.) Courteous 1     2     3     4     5       b.) Responsive 1     2     3     4     5       c.) Knowledgeable 1     2     3     4     5       d.) Helpful 1     2     3     4     5     2.) How do you rate your sales experience overall? 1     2     3     4     5     3.) Is there anything which could have improved your purchase experience?
C). The Product
1.) What product or services has Eagle Eye provided you? Avid     Final Cut Pro     Lightworks     KEM     Technical Support     Other     2.) Did the product meet your expectations?   a.) Appearance 1     2     3     4     5       b.) Reliability 1     2     3     4     5       c.) User friendly 1     2     3     4     5     3.) Were you satisfied with the selection of products offered by Eagle Eye? 1     2     3     4     5     4.) What additional products or services would you like to see us offer?
D). Customer Needs
1.) How would you rate the importance of the following:   a.) Dependability 1     2     3     4     5       b.) Free Goods 1     2     3     4     5       c.) Competitive Pricing 1     2     3     4     5       d.) Customer Service 1     2     3     4     5       e.) More Inventory 1     2     3     4     5       f.) Personal Service 1     2     3     4     5       g.) Ordering on Internet 1     2     3     4     5
E). General Information
1.) How did you hear about Eagle Eye? (check all that apply) Publication/Magazine Industry Function Mailer Word of Mouth Internet 2.) Why did you choose Eagle Eye? (check all that apply) Products/Services Sales Staff Recommendation Reputation Word of Mouth Advertisement Location Other   3.) Would you recommend Eagle Eye to an associate or colleague? Yes   No If no, please specify: 4.) Do you have any suggestions to help us improve our products or service?

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